# Managing Whatsapp Flows

**WhatsApp Flow** refers to a structured, automated interaction between a user and a business on WhatsApp, typically used in customer service, sales, or support. It guides users through a sequence of messages or choices—like a chatbot—allowing them to complete tasks such as booking appointments, placing orders, etc. These flows enhance user experience by making conversations fast, interactive, and efficient.

**Step 1: Select WABA ID and Basic Information**

<figure><img src="/files/H2YXOGSoI8ZQ4R5z3rEi" alt=""><figcaption></figcaption></figure>

#### Details

1. **WABA ID**:

* Select your WhatsApp Business Account (WABA) ID from the available list. This ID is necessary for identifying your business account when registering flows with Meta.

#### Step 2:Design the Flow Screens and Preview&#x20;

In this screen, users can add new screens to the flow or edit existing ones. Additionally, users have the ability to add or modify components within each screen. To the right of the editor, a live preview area displays how each screen will appear, allowing users to instantly see the impact of their changes.

<figure><img src="/files/MtBXVV5B5dejCgNcFUTM" alt=""><figcaption></figcaption></figure>


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