FAQs

1.What is WhatsApp Business Verification?

WhatsApp Business Verification is a process by which WhatsApp verifies the authenticity and legitimacy of a business account. Verified accounts receive a green checkmark badge on its WhatsApp Business profile, signifying to users that they are communicating with a trusted business.

Business verification unlocks additional features and functionalities, such as a verified business profile and the ability to send notifications.

Meta may require various documents to verify a business, depending on factors such as the business's location, industry, and legal structure. Commonly requested documents include business registration certificates, tax IDs, and proof of address.

2.How Long Does the Verification Process Take?

The verification process duration can vary depending on factors such as the volume of verification requests and the completeness of the submitted documentation. In some cases, verification may be completed within a few days, while in others, it may take longer.

3. What are the requirements for registering a business phone number?

To register a business phone number, it must:

• Be owned by you.

• Have a country and area code (short codes are not supported).

• Be able to receive voice calls or SMS for verification.

Registered numbers can still be used for everyday purposes, such as calling and text messages.

Numbers already in use with the WhatsApp Messenger app or WhatsApp Business app cannot be registered unless they are deleted first.

Banned WhatsApp numbers cannot be registered unless they are unbanned first.

4. What is the limit on registered business phone numbers?

Business portfolios are initially limited to 2 registered numbers, which can increase up to 20 based on usage and quality ratings.

5.How is Pricing Determined for Messages Sent to Different Countries?

Pricing for messages sent to different countries via the WhatsApp is typically determined based on factors such as the destination country, message type, and volume of messages sent.

In addition to Meta pricing, our service incurs a platform fee to cover the costs associated with using our platform. This fee ensures that you receive comprehensive support and access to our advanced features and tools. For more details on the platform fee and how it applies to your specific needs, please contact our dedicated support team at [e-mail].

6.What are Templates in WhatsApp Business API?

Templates in WhatsApp Business API are pre-approved message formats used by businesses to send notifications, alerts, or responses to customers. These templates ensure consistency and compliance with WhatsApp's policies.

7.Why is Template Registration Necessary?

Template registration is necessary to comply with WhatsApp's guidelines and policies for business messaging. It ensures that businesses provide users with relevant and non-intrusive messages, enhancing the overall user experience.

8.How Long Does Template Approval Take?

The time taken for template approval varies depending on factors such as message complexity, volume of submissions, and WhatsApp's review process. Typically, approval can range from a few hours to several days.